Fragrance Returns & Support

WhatsApp is our fastest support channel. Please contact us with your order number before sending any item back. You can also email support.jmperfume@pthanxin.com.

30-day return request window

You may request a return within 30 days of delivery. Because fragrance is a personal-care and safety-sensitive product, eligible returns must be unopened, unused, factory-sealed, and in the original undamaged packaging, with proof of purchase.

Opened fragrance

We cannot accept returns or exchanges for products that have been opened, sprayed, tested, used, or have had the factory seal removed, except where an item arrives damaged, leaking, defective, or incorrect.

Damaged, leaking, or incorrect items

Please contact us within 48 hours of delivery. Include your order number and clear photos of the outer packaging, shipping label, and item so that we can review the issue and provide the fastest resolution.

Return authorization

Do not send an item back without approval. Once a return is approved, we will provide the return instructions and the correct return address. Unauthorized returns may not be accepted.

Refund timing

After an approved return is received and inspected, we will notify you of the decision. Approved refunds are sent to the original payment method; your bank or payment provider can take additional time to post the refund.